Retentions Agents

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Do you enjoy the challenge of converting potential cancellations to sales? Is retention’s your passion and customer focus your game?

Well we have just the role for you. We require skilled retentions agents to handle incoming calls from clients looking to cancel their contracts and ensure that their queries are resolved and that they are retained. A strong customer focus is required coupled with excellent listening skills.

Minimum Requirements:

  • 12 months solid retentions experience within the telecommunications environment
  • Proven track record – 3 consecutive months pay slips showing commission earnings of R 500 or more
  • Matric
  • Clear criminal record

Additional Skills required:

  • Excellent communications skills
  • Strong problem-solving skills with the ability to assimilate new information quickly
  • Strong persuasion skills with the ability to address and retain irate clients looking to cancel their contracts

Candidates are required to work rotational shifts between Monday to Friday 07h00 to 18h00 and Saturdays from 08h00 to 17h00 & Sunday 09h00 to 17h00
Public Holidays 09h00 to 14h00

R 7500 salary offered ( Salary includes time worked on weekends & / Public Holidays )

Interested – come through for a screening to Rewardsco, 2 Ncondo Place, Umhlanga Ridge.

Click on this link to apply now :https://rewardsco.simplify.hr/

Please note that only suitably qualified candidates will be contacted. Should you not receive a call in two weeks kindly consider your application as unsuccessful.

T’s and C’s apply.

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    * Disclaimer: If you have not heard from us within 7 working days, please consider your application unsuccessful.