Training and Development Manager

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Short Description of Position: Strategically plan, lead direct, manage and coordinate learning programs to enhance the knowledge and skills of our organization’s employees. Oversee a team of training and development specialists.

Key Accountabilities:

  • Lead the onboarding, training and coaching for all Rewardsco employees
  • Manage the workflow of the training team
  • Successfully co-ordinate and facilitate project and training activities for new onboarding and existing agents
  • Identify gaps between the support areas and the operational sales floor and work cohesively with the management teams to close the gaps through training interventions
  • Identify ongoing changes and trends on the sales floor and consistently support training team to adapt to the trends and changes through training and coaching
  • Translate learnings from the operational environment into training content bringing adaptation and improvement to all campaigns
  • Partner with business owners and relevant managers to align all key performance areas
  • Serve as a subject matter expert, mentor and coach to the training team
  • Provide ongoing support training, coaching and development for training team and sales agents to achieve monthly KPI targets
  • Provide weekly and monthly reporting to the Senior management team on all training and coaching interventions and ROI.

Minimum Requirements:

  • Must have 3 -5 yrs Training and Development Management experience
  • Must have an NQF Level 5 qualification upwards in ODETDP or B.Ed Degree
  • Able to facilitate management programmes
  • Must have worked in a BPO environment and have a sound understanding of the BPO sales operations
  • Have excellent EQ and management development skills
  • Proficient in MS Office
  • Report Reading and Analysis
  • Sound understanding of E-Learning strategies

Working Hours : Normal working hours will be Monday to Friday from 08:30 – 17:30pm, Saturdays 9am to 1pm and when required by the sales operations

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Please note that only suitably qualified candidates will be contacted. Should you not receive a call in two weeks kindly consider your application as unsuccessful.

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    * Disclaimer: If you have not heard from us within 7 working days, please consider your application unsuccessful.