Do you enjoy the challenge of converting potential cancellations to sales? Is retentions your passion and customer focus your game?
Well we have just the role for you. We require skilled retentions agents to handle incoming calls from clients looking to cancel their contracts and ensure that their queries are resolved and that they are retained. A strong customer focus is required coupled with excellent listening skills.
We offer a fantastic basic salary of R 7 500 together with great benefits and uncapped commission
Additional Skills required:
- Excellent communications skills
- Strong problem-solving skills with the ability to assimilate new information quickly
- Vodacom Siebel experience beneficial
- Strong persuasion skills with the ability to address and retain irate clients looking to cancel their contracts
- 12 months solid retentions experience within a telecommunications environment
- Proven track record – 6 consecutive months pay slips showing commission earnings of R 500 or more
- Minimum 70 % conversion ratio
- Clear criminal record
Interested – come through for a screening to Rewardsco, 2 Ncondo Place, Umhlanga Ridge or email cv to firstname.lastname@example.org
Please note that only suitably qualified candidates will be contacted. If you have not received a response within 1 week, please consider your application unsuccessful.
T’s & C’s apply