Retentions Consultants Required

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Do you enjoy the challenge of converting potential cancellations to sales? Is retentions your passion and customer focus your game?

Well we have just the role for you. We require skilled retentions agents to handle incoming calls from clients looking to cancel their contracts and ensure that their queries are resolved and that they are retained. A strong customer focus is required coupled with excellent listening skills.

We offer a fantastic basic salary of R 7 500 together with great benefits and uncapped commission

Additional Skills required:

  • Excellent communications skills
  • Strong problem-solving skills with the ability to assimilate new information quickly
  • Vodacom Siebel experience beneficial
  • Strong persuasion skills with the ability to address and retain irate clients looking to cancel their contracts

Minimum Requirements:

  • 12 months solid retentions experience within a telecommunications environment
  • Proven track record – 6 consecutive months pay slips showing commission earnings of R 500 or more
  • Minimum 70 % conversion ratio
  • Matric
  • Clear criminal record

Interested – come through for a screening to Rewardsco, 2 Ncondo Place, Umhlanga Ridge or email cv to cv@rewards.co.za

Please note that only suitably qualified candidates will be contacted. If you have not received a response within 1 week, please consider your application unsuccessful.

T’s & C’s apply

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* Disclaimer: If you have not heard from us within 7 working days, please consider your application unsuccessful.