Head of Sales Operations – Rewardsco Outbound

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We have an awesome opportunity for a skilled Outbound Manager / Campaign Manager to take the reigns. This individual will be responsible for managing and enhancing sales force productivity in a rapidly expanding work force. The successful incumbent must display strong motivational skills to ensure a positive working environment that drives sales momentum.

The ability to understand the commercial drivers of each sales campaign and control operating variables to maximize yield is a key requirement.

This individual will ensure that appropriate reporting and training tools are developed and deployed that constantly enhance productivity. Production of real-time accurate, management information is also a key requirement. The Head of Sales Operations is a senior position and the successful candidate must have a strong personality and the drive to constantly achieve targets and thereby command the respect of the workforce and peer group.

KEY PERFORMANCE AREAS:

  • Strategic planning & management
  • Ensuring all initiatives are trackable and meet overall KPIs and revenue targets
  • Working closely with Senior Managers/Directors to continually develop and lead Sales Operations
  • Managing internal relationships effectively and driving improved efficiencies with various internal stakeholder teams (Sales, Marketing, IT, Project Management, Business Development, Customer Care, Product Development, data and dialler support),
  • Developing and continuously optimizing the sales operations plan in line with business requirements & opportunities
  • Overseeing the implementation of new telesales campaigns
  • Ensuring all campaigns are executed within allocated budget and deadlines
  • Budget forecasting and management
  • Developing and managing cost/benefit analysis and reporting for proposed solutions
  • Evaluating research, market conditions and data for continuous refinement of strategy and execution
  • Tracking, analyzing and reporting on sales operations performance

SPECIFIC SKILLS REQUIRED:

  • Motivating & positive individual
  • Strategic thinker, must grasp the broader business context
  • A proven self-starter, required to make things happen
  • Ability to work under pressure whilst maintaining their key attributes
  • Innovative and creative, the Rewardsco Group is about going for the gap and capitalizing on opportunity, it is important that our people are aligned to this kind of thinking & action
  • Be able to formulate strategies that don’t necessarily rely on the obvious
  • Experience working effectively with internal business units
  • Experience of driving well-known brands
  • Ability to navigate & execute at C-level

MINIMUM REQUIREMENTS:

  • 5 years solid people and sales operational experience in a senior management role
  • A deep understanding of the telesales/call-center environment is required
  • Strong budget management and project management experience
  • Good understanding of lead generation management
  • Significant experience in the local mobile, fixed telecommunications and insurance sector essential
  • Proficient in Microsoft Office applications
  • Tertiary degree plus equivalent experience in leading large & diverse sales teams

Please note that only suitably qualified candidates will be contacted. If you have not received any feedback within 2 weeks, please consider your application unsuccessful.

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* Disclaimer: If you have not heard from us within 7 working days, please consider your application unsuccessful.